Terms & Conditions tk10 – Malaysia Platform Terms of Use

Welcome to tk10. These Terms and Conditions ("Terms") constitute the entire agreement between you ("Player" or "User") and the tk10 platform ("tk10", "we", "platform") regarding your use of the website, application, and all services offered by tk10 under the domain tk10-jit.com and related domains.

By registering an account, accessing the platform, or using any tk10 services, you expressly confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the tk10 platform.

Tk10 reserves the right to update or amend these Terms at any time. Players will be notified of material changes at least 7 days before they take effect. Continued use of the platform after such changes take effect constitutes your acceptance of the updated terms.

To register and use tk10's services, you must meet all of the following eligibility criteria:

• At least 18 years old at the time of registration and throughout your use of the platform.
• Having full legal capacity to enter into a valid and binding agreement.
• Not a citizen or resident of any country where online gambling is prohibited under local law.
• Never been banned from tk10 or any similar platform for fraud or misuse.
• Not registering on behalf of another person or as an agent for a third party.

Tk10 reserves the right to request identity verification documents (such as a national ID or passport) at any time to confirm player eligibility. Failure to provide the requested documents within the stipulated timeframe may result in a temporary suspension or closure of the account.

Each player is only permitted to hold one active tk10 account at any time. Holding multiple accounts — whether using the same or different information — is a serious violation of these Terms.

Account Security Responsibilities

You are solely responsible for the security of your tk10 account username and password. tk10 recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Never share your login credentials with anyone, including family members.
• Log out of your account after each session on a shared device.
• Notify tk10 immediately if you suspect your account has been accessed without authorisation.

Accurate Account Information

You are required to provide accurate, complete, and up-to-date information during registration and to update it whenever changes occur. False or misleading information may result in account closure and forfeiture of any existing balance.

Accepted Deposit Methods

Tk10 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• FPX – Maybank2u
• FPX – CIMB Clicks

The minimum deposit is RM20 and credits will be added to your tk10 account within seconds of a successful payment confirmation. tk10 does not charge any fees for deposits.

Withdrawal Policy

Withdrawals are subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are processed within less than 5 minutes to the original payment method used for the deposit.
• Players must have fulfilled the wagering requirement for any active bonus before a withdrawal can be processed.
• Tk10 reserves the right to request identity verification before processing a first withdrawal or any withdrawal exceeding a specified amount.
• All transactions are conducted in Malaysian Ringgit (RM) with no currency conversion.

Tk10 offers various bonuses and promotions to players from time to time. All bonuses are subject to the specific conditions stated in the relevant promotion terms, as well as the following general provisions:

Welcome Bonus

New players are eligible for a welcome bonus of up to RM500 on their first deposit. The wagering requirement for the welcome bonus is 20x total bonus amount received before withdrawals are permitted. The welcome bonus must be used within 30 days from the date of crediting, after which it will expire automatically.

General Bonus Rules

• Each bonus may only be claimed once per player, per household, per IP address, and per payment method.
• Tk10 reserves the right to modify, suspend, or cancel any bonus at any time with reasonable notice.
• Bonus abuse – including opening multiple accounts to claim bonuses repeatedly – is a serious violation that will result in the closure of all associated accounts.
• In the event of any bonus-related dispute, tk10's decision shall be final.
• Bonuses cannot be transferred between accounts or converted directly into cash.

Game Contributions to Wagering Requirements

The contribution rate of each game type towards bonus wagering requirements is as follows (rates may vary for specific promotions):

• Slots: 100% – every RM1 wagered counts in full.
• Live Casino (Baccarat, Roulette, Blackjack): 10% – every RM1 wagered counts as RM0.10.
• Fish Shooting: 50% – every RM1 wagered counts as RM0.50.
• Sports Betting: 100% for bets placed with odds of 1.50 and above.

All games offered on the tk10 platform have specific rules accessible via the "Help" or "Rules" button within each game. Players are responsible for understanding the rules of each game before playing.

Random Number Generator (RNG)

All slot and automated casino games on tk10 use a Random Number Generator (RNG) that has been independently audited and certified. This ensures every game outcome is completely random and cannot be manipulated by any party, including tk10 itself.

Live Casino

Tk10's Live Casino games feature real dealers operating from licensed studios. All sessions are recorded and data is retained for dispute resolution purposes. In the event of a technical issue during a Live Casino game:

• If a round cannot be completed due to a technical failure, the bet will be voided and the stake refunded.
• If a round has been completed but the result cannot be displayed, tk10's server records shall be final.

Technical Failure

Tk10 is not liable for any losses resulting from a player's internet connection failure during gameplay. Players are advised to ensure a stable connection, particularly during Live Casino sessions or real-time Sports Betting.

The tk10 Sports Betting section is subject to the following additional rules, in addition to the general rules stated above:

Bet Acceptance

All bets are subject to tk10's approval. tk10 reserves the right to refuse or limit any bet without providing a reason, particularly in cases involving:

• Bets that exceed the maximum limit set for the relevant market.
• Matches where tk10 suspects manipulation or improper use of insider information.
• Obvious errors in odds determination that do not reflect the actual market.

Bet Settlement

Sports bets are settled based on official results announced by the relevant sporting governing body. For Malaysian Super League and EPL football bets, the result at the end of 90 minutes (including official stoppage time) is used for settlement, unless otherwise stated in the terms of the relevant market.

Live Betting

Live betting is available for selected football, badminton, cricket, and virtual esports matches. Live betting odds are updated continuously, and tk10 is not responsible for any delays in odds display caused by latency in the player's internet connection.

The following activities are strictly prohibited on the tk10 platform and may result in immediate account suspension or closure, forfeiture of balances and winnings, and legal action where applicable:

• Multiple account ownership – registering more than one account using the same or different name, phone number, email address, or payment method.
• Bonus abuse – any technique or strategy designed to unfairly exploit bonus terms, including collusion between players for this purpose.
• Use of automated software – the use of bots, scripts, or any automated software to play or interact with the tk10 platform.
• Money laundering – using the tk10 platform for any money laundering or illegal activity financing purposes.
• Payment fraud – using stolen, seized, or unlawfully obtained credit cards, bank accounts, or digital wallets.
• Unauthorized collusion – deliberately colluding with other players in competitive games to manipulate outcomes.
• Bug exploitation – exploiting any flaw or bug in tk10's software to gain an unfair advantage.

Tk10 reserves the right to suspend or close any player's account at any time and without prior notice in the event of:

• Violation of any terms set out in this document.
• Suspected fraudulent activity or money laundering currently under investigation.
• Upon request by relevant legal authorities or regulators.
• Disputed player eligibility (e.g., underage players or players from restricted countries).

Account Closure at Player's Request

Players may close their account at any time by contacting the tk10 support team. Any remaining balance (after deducting bonuses that have not yet met the wagering requirement) will be returned via the original payment method within 5 business days.

Players who close their account for responsible gambling reasons (self-exclusion) may choose an exclusion period ranging from 24 hours to 6 months. During this period, the player may not re-register or access the tk10 platform.

Tk10 provides the platform and services on an "as-is" basis. To the extent permitted by applicable law, tk10 makes no warranties, express or implied, regarding the availability, accuracy, or fitness of the platform for any particular purpose.

Tk10 is not liable for:

• Financial losses incurred as a result of betting or gaming activity.
• Service disruptions caused by scheduled maintenance or circumstances beyond tk10's control.
• Indirect, incidental, or consequential losses arising from the use of the platform.
• Acts or omissions by third parties, including payment providers and game providers.

Tk10 is fully committed to promoting responsible gaming practices. We provide a range of tools to help players maintain control over their gaming activity:

• Deposit Limit: Players may set daily, weekly, or monthly deposit limits through their account settings. Limits can be decreased immediately, but increases are subject to a 24-hour cooling-off period.
• Loss Limit: Players may set a maximum loss limit for any chosen time period.
• Session Limits: Players can set time limits for gaming sessions and will receive reminders as those limits approach.
• Self-Exclusion: Players may choose to self-exclude from the platform for a period ranging from 24 hours to 6 months. During this period, the account will not be accessible.
• Permanent Exclusion: Players who wish to stop playing permanently may apply for a permanent account exclusion. This decision is irreversible.

For more information on responsible gaming and available support resources, please visit our Responsible Gaming us or contact the tk10 support team at support@tk10-jit.com.

Tk10 reserves the right to modify, update, or replace any part of these Terms at any time. The notification procedure is as follows:

• Material changes (which materially affects player rights or obligations) – a minimum notice of 7 days will be delivered via registered email and in-platform notifications.
• Minor changes (typographical corrections, clarifications, or technical amendments) – these may take effect immediately, with appropriate notice displayed at the top of this page.

The "Updated" date displayed at the top of this page reflects the date of the most recent revision. It is the player's responsibility to review these Terms periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the revised terms.

These Terms are interpreted and governed by applicable law. Any dispute arising from or in connection with these Terms or the use of the tk10 platform shall be resolved through the following procedure:

Complaints Procedure

If you have a complaint regarding tk10 services, please follow the steps below:

• Step 1: Contact the tk10 support team via live chat or email at support@tk10-jit.com with full details of your complaint. We aim to respond within 24 business hours.
• Step 2: If a complaint is not resolved at the support level within 5 business days, you may request an escalation to management by sending an email with the subject line "FORMAL COMPLAINT" to the same address.
• Step 3: tk10 will issue a final decision within 14 business days from the date a formal complaint is received.

By using the tk10 platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. If you have any questions regarding these Terms, please contact us at support@tk10-jit.com before using the platform.